Chasing debts is a hassle which all businesses can do without. As a result, most companies, especially the smaller ones, seem to accept late payment of the money owed to them as inevitable and many don't even bother to start asking for their money until it is overdue.

Also, it is a common misconception that debt collecting will upset and offend customers but in fact, if handled correctly, it will strengthen customer loyalty and increase sales. Additionally, if properly used, debt collecting can even become an important marketing tool.

Debt Collection Made Easy details the way the business owner can bring customer service to their credit control function in order to remove the obstacles and excuses customers use to delay payment. It also provides expert advice and tips on reducing the risks of bad debts, developing a collection policy, getting money out of reluctant payers, changing customers' payment habits, resolving disputes and how to prosper from them, using customer service to expand, managing your sales ledger effectively, collecting payment by telephone, post and fax, visiting customers and negotiating settlements, using collection agencies, arranging credit insurance, export credit, and much more. It finally provides you with addresses of sources of credit information.

1. Understanding your debtors
2. Propser from customers' disputes
3. Sales Ledger management
4. Collecting by telephone
5. Collecting by post and fax
6. Making sure you get paid
7. Collecting overseas