Tenants must be able to complain to landlords

Landlords should be subject to complaints from their renters if they are unhappy about anything, one expert has said.

Alan Ward, chairman of the Residential Landlords Association, explained that landlords need to do everything possible to retain a good relationship with their tenants.

"Maybe in an extreme issue you need a third party to try and defuse it, but I hardly think it should be a day-to-day affair – [otherwise] it just increases bureaucracy," he pointed out.

Mr Ward's comments follow plans by the National Housing Federation, Shelter and the Tenant Participation Advisory Service to highlight the flaws in the government's plans to restrict tenants' rights to complain about their landlord.

They have composed a joint letter to voice their concerns over the localism bill, which proposes that social housing tenants should not be able to directly complain to the housing ombudsman.

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Published on: July 12, 2011

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