Scottish landlords 'keeping tenants happy'

by Christopher Evans

Most Scottish landlords are successful in keeping their tenants satisfied, a new survey has indicated.

A Scottish government study has found that 85 per cent of those living in private rented accommodation described themselves to be either 'very satisfied' or 'fairly satisfied' with the service received.

Those saying they were not pointed to concerns such as the time taken to carry out repairs and the quality of them, plus issues with deposits and general customer care.

Commenting on the findings of the poll, the National Landlords Association (NLA) observed that the proportion of happy tenants was higher than in the last study conducted in England, which revealed an 83 per cent satisfaction score in 2006.

David Kendall of NLA Scotland said: "It is quite clear from this latest government study that the private-rented sector in Scotland is flourishing."

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Published on: March 25, 2009

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