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Legal Helpline

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Speak to a legal expert at solicitors Irwin Mitchell for the fixed price of just £29.95.

Service
Valid in the UK
Price: £29.95
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Get expert legal advice at a time and cost to suit you

There are times in all our lives when we need legal advice. You may want to know your rights when facing redundancy or need legal advice to manage the estate of a loved one after they have passed away.

At these times you will want to speak to an experienced legal expert at a time that suits you.

Lawpack has teamed up with leading UK law firm Irwin Mitchell to offer you expert legal advice on a range of legal issues and at a fixed price. You can speak to a legal expert at solicitors Irwin Mitchell for as long as you like for the fixed price of just £29.95*.

Why choose the Pay As You Go Legal Helpline?

With the Pay As You Go Legal Helpline you can book an appointment to talk on the phone with one of Irwin Mitchell's legal experts at a time that's convenient to you. For the fixed price of just £29.95* they will offer you straight-forward, practical legal advice and talk you through the next steps.

  • Get legal advice at a time that suits you - just book an appointment online (the earliest time slot available will be two hours from now) or by telephone on 0800 077 8827
  • Speak to an experienced legal expert at a time that is convenient to you
  • Pay a low, fixed cost with no hidden extras and no expensive "hourly rates"
  • The legal advice you receive may be enough to help you avoid legal bills in the future

Ready to book an appointment with a legal expert?

Book an appointment online or call 0800 077 8827*

Online appointment booking is available 24/7 or you can call the appointment booking line between 8am-7pm Monday to Friday**. Once you have booked an appointment one of Irwin Mitchell's legal advisors will call you at the agreed time.

*    Calls may be recorded for monitoring and training purposes.

**  9am-5pm bank holidays (closed on Christmas Day, Boxing Day and New Years Day).

How the Pay As You Go Legal Helpline can help you

The Pay As You Go Legal Helpline offers practical, confidential legal advice for people facing a wide range of legal issues including:

Employment

Whether you're having difficulty with your employer, feel that you have been treated unfairly, or you have a specific issue to discuss the Pay As You Go Legal Helpline can help. Irwin Mitchell are experienced in offering expert employment legal advice including:

  • Redundancy
  • Dismissal
  • Maternity leave
  • Flexible/part-time working
  • Holiday leave and pay   
  • Minimum wage
  • Employment contracts
  • Sickness and disability
  • Discrimination
  • Disciplinary matters
  • Grievance procedure

Book an appointment online or call 0800 077 8827*

Online appointment booking is available 24/7 or you can call the appointment booking line between 8am-7pm Monday to Friday**. 

*    Calls may be recorded for monitoring and training purposes.

**  9am-5pm bank holidays (closed on Christmas Day, Boxing Day and New Years Day).

Family law and divorce

Whether you have worries about access to your children or need expert divorce legal advice the Pay As You Go Legal Helpline can help. Areas of expertise include:

  • Children
  • Civil partnerships
  • Domestic abuse
  • International family law
  • Prenuptial agreements
  • Relationship breakdown and divorce
  • Estate administration
  • Wills

Book an appointment online or call 0800 077 8827*

Online appointment booking is available 24/7 or you can call the appointment booking line between 8am-7pm Monday to Friday**. 

*    Calls may be recorded for monitoring and training purposes.

**  9am-5pm bank holidays (closed on Christmas Day, Boxing Day and New Years Day).

Buying and selling property

Buying or selling a house can be a complicated and stressful experience. Whether you're buying for the first time or have moved several times, the Pay As You Go Legal Helpline provides expert conveyancing legal advice on:

  • Buying and selling a property
  • Leasehold property
  • Property contracts
  • Repairs
  • Service charges
  • Tenancies and private rented property
  • Deposit
  • Repair
  • Harassment and legal eviction
  • Neighbours

Book an appointment online or call 0800 077 8827*

Online appointment booking is available 24/7 or you can call the appointment booking line between 8am-7pm Monday to Friday**. 

*    Calls may be recorded for monitoring and training purposes.

**  9am-5pm bank holidays (closed on Christmas Day, Boxing Day and New Years Day).

Consumer disputes

Whether you have a problem about goods and services, or perhaps a residential dispute with a neighbour, the Pay As You Go Legal Helpline will guide you through the maze of consumer legislation including:

  • Buying goods – what to do when things go wrong
  • Refund or repair
  • Warranties and guarantees
  • Rights of the seller
  • Buying services – what to do if you are not satisfied
  • Hiring goods
  • Buying on credit
  • Holiday bookings
  • Buying goods at a distance

Book an appointment online or call 0800 077 8827*

Online appointment booking is available 24/7 or you can call the appointment booking line between 8am-7pm Monday to Friday**. 

*    Calls may be recorded for monitoring and training purposes.

**  9am-5pm bank holidays (closed on Christmas Day, Boxing Day and New Years Day).

Motoring

If you have been charged with a motoring offence, such as speeding or driving without due care and attention, the Pay As You Go Legal Helpline can help, offering expert motoring legal advice on:

  • Penalty notices and penalty points
  • Motoring offences and penalty guidelines
  • Driving licences
  • Speeding and parking tickets
  • Buying and selling vehicles
  • Drink driving
  • Car tax rules

Book an appointment online or call 0800 077 8827*

Online appointment booking is available 24/7 or you can call the appointment booking line between 8am-7pm Monday to Friday**. 

*    Calls may be recorded for monitoring and training purposes.

**  9am-5pm bank holidays (closed on Christmas Day, Boxing Day and New Years Day).

Personal injury

If you or someone in your family has suffered a personal injury, you could have the legal right to compensation. This may cover loss of earnings, your pain and suffering, or other similar losses. The Pay As You Go Legal Helpline can offer expert personal injury legal advice about seeking appropriate legal assistance, including: 

  • Accidents at work 
  • Road traffic accidents 
  • Errors in medical treatment 
  • Accidents abroad

Book an appointment online or call 0800 077 8827*

Online appointment booking is available 24/7 or you can call the appointment booking line between 8am-7pm Monday to Friday**. 

*    Calls may be recorded for monitoring and training purposes.

**  9am-5pm bank holidays (closed on Christmas Day, Boxing Day and New Years Day).

Note

As part of the fixed price of £29.95 only one legal issue can be discussed during each call. For other legal issues or follow on advice, you will need to purchase another call.

About Irwin Mitchell 

The Pay As You Go Legal Helpline is provided by leading national law firm Irwin Mitchell. The firm offers a broad range of legal services to both private individuals and businesses and has an established office network covering Birmingham, Glasgow, Leeds, Leicester, London, Manchester, Newcastle and Sheffield, as well as the Spanish cities of Malaga and Madrid. From personal injury, family or employment law through to commercial and public law - whatever your legal needs, Irwin Mitchell can help.


Financial Arrangement

We have a financial arrangement with Irwin Mitchell LLP whereby we receive a fee from Irwin Mitchell LLP of up to £2.95, which is equivalent to 10% of the purchase price (including VAT) for each legal helpline call that is completed.


Yes, the Legal Helpline can be used by anyone provided you fulfil the following criteria:

  • You are a UK resident
  • You are over 18 years old
  • Your  legal problem is within England and Wales
  • You have not instructed a solicitor on this matter
  • No court proceedings have started on this matter

The Legal Helpline can advise on personal legal issues which are suitable to be given over the phone.  

Leading law firm Irwin Mitchell can advise you on the following areas of law:

  • Consumer law - problems with products and services you buy
  • Motoring - parking fines and clamping
  • Holiday rights for holidays booked in England, Scotland and Wales
  • Employment law for employees working in the UK
  • Tenancy advice for private residential tenants in England and Wales
  • Civil neighbour disputes regarding hedges, light and boundaries in England and Wales
  • Pre-emptive advice - find out your rights before you buy
  • Personal injuries as a result of accidents or illnesses that were not your fault

The advice from the Legal Helpline does not include representation in legal proceedings or negotiation.

The list set out below is not an exclusive list but serves to outline the main topics that fall outside the scope of Irwin Mitchell's service:

  • Advice to employers 
  • Financial advice 
  • Purchases made in other countries 
  • Criminal law 
  • Any appeals in the small claims court or employment tribunal 
  • Bankruptcy/insolvency 
  • Solicitor's negligence 
  • Immigration advice 
  • Case appraisal for prospects of success 
  • Remote litigation 
  • Detailed document review 
  • Confirmation of advice in writing

Please note that Irwin Mitchell may be unable to act for you because of professional conduct reasons. If this is the case, Irwin Mitchell may not be able to explain why they cannot act as to do so could breach the confidentiality of another client. 

The Legal Helpline may be able to offer options for additional legal services/representation which are outside the scope of the Irwin Mitchell Pay As You Go Legal Helpline. There may be additional costs for such services.

Appointments are available from 8am to 8pm Monday to Friday and 8am to 6pm Saturday and Sunday.

Online appointment booking is available 24/7 or you can call the appointment booking line between 8am-7pm Monday to Friday (9am-5pm bank holidays - closed on Christmas Day, Boxing Day and New Years Day).

Irwin Mitchell's Legal Helpline is staffed by lawyers who are qualified legal executives or law graduates with a minimum qualifying law degree or equivalent.

Use Irwin Mitchell's easy to use online call booking form or telephone 0800 077 8827 to arrange and pay for your call.

Payments can be made using all major credit and debit cards including Mastercard, Visa and Maestro. Online payments are processed securely by Worldpay and all sensitive information is highly encrypted before being transmitted online.

When you book your legal advice call either online or via telephone you will be able to select a time and date that is convenient for you within the operating hours. If the date and time you have selected is not available, you will be asked to select an alternative. The earliest time you may receive your legal advice call is two hours* from your initial booking. (*operating hours)

If you have a legal case and you wish to pursue it, Legal Helpline advisors can refer you to one of Irwin Mitchell's expert lawyers. Should you then instruct Irwin Mitchell the cost of the legal advice call will be deducted from any fees that Irwin Mitchell charge. The Legal Helpline will advise on this during your call.

Legal Helpline advisors can advise you on what information you will need to enable you to draft letters, such as advising on the relevant legislation, but they cannot actually draft the letters for you.

No, each legal advice call is booked to receive advice on one legal problem only which has been specified at the time of booking.

Yes. Irwin Mitchell will never pass any of your details to a third party and your call is confidential between you and the advisor. If you wish Irwin Mitchell to pass on any details to a third party, you must give them specific consent to do so.

The Pay As You Go Legal Helpline is provided by leading law firm Irwin Mitchell LLP, which is regulated by the Solicitors Regulation Authority in England & Wales and the Law Society of Scotland.

Irwin Mitchell has helped over one million clients with their legal needs and continues to help thousands of people every year who are reassured by dealing with a large, long established law firm.

Irwin Mitchell LLP is a limited liability partnership registered in England & Wales, with number OC343897, and is regulated by both the Solicitors Regulation Authority and the Law Society of Scotland. The word 'partner', used in relation to the LLP, refers to a member of the LLP or any employee of, or consultant to, the LLP (or any affiliated firm) who is a lawyer with equivalent standing and qualifications. A list of the members of the LLP, and of those non-members who are designated as partners, is displayed at our offices.

Irwin Mitchell Scotland LLP is a limited liability partnership registered in Scotland, with number SO303274, and is regulated by the Law Society of Scotland. Members of Irwin Mitchell Scotland LLP are: Andrew Warren, Craig Marshall, Elaine Russell, John Clyde, Mark Higgins, Myra Scott.

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