Complaints about landlords on the rise

Published by Sarah Ashcroft

A growing number of people in the UK who rent their home are feeling the need to issue complaints about their landlords, according to figures on the subject.

Freedom of Information responses sourced by Shelter last year from a total of 310 local authorities around the country revealed there was a 27 per cent hike in complaints between 2008-09 and 2011-12, reports the Birmingham Mail. This meant the total number of problems recorded increased from 67,273 to 85,639.

One such example is highlighted by the newspaper, which told the story of 61-year-old Fay Thompson. Ms Thompson pays £525 a month for her rented home, but was still forced to live with a hole in the ceiling that was large enough for two people to climb through.

What's more, when the property's toilet was flushed, raw sewage splashed out of a pipe and into the home.

She has now vowed not to pay another penny in rent until the issues are fixed by her landlord and she is able to live a normal life.

Ms Thompson is one of a growing number of people in and around Birmingham who are disgruntled with their landlord and feel they are not doing enough to take care of the properties they rent out.

Shelter's figures showed the most common complaint made by tenants related to serious and life-threatening hazards, which can include dangerous gas and electrics systems or damp. These are said to have made up 62 per cent of all the issues raised by tenants.

Birmingham City Council has suggested a rise in complaints about landlords is inevitable considering the dramatic rise in the size of the rental market in recent times.

But those landlords who want to get ahead in the industry and avoid potential punishments and warnings from local authorities could be wise to focus on the condition of their homes and ensure they are suitable for tenants at all times.ADNFCR-1645-ID-801649147-ADNFCR


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Published on: October 14, 2013

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