New Metro Bank open

Unsatisfied high street bank customers could be tempted to open up a new account with Metro Bank, which opened today (July 29th).

Open for long hours, seven days a week, the bank claims that customer service is its top priority.

Customers can get a debit or credit card within 15 minutes of opening an account and even their dog will be welcomed with a biscuit.

However, Catherine Hearnden, director at MyMortgageDirect, said it would have to offer competitive deals over other banks to encourage people to move.

"What they also have to do is offer absolutely brilliant customer services compared to what a lot of the banks are offering now," she said.

Ms Hearnden added that this might not mean longer opening hours, but also a helpful telephone service with someone who knows what they are talking about.

"If they do that, then people will move. If they don't, they won't."

Metro Bank is the first bank to open in the UK for over 100 years. Situated in Holborn, London, the company plans to open 200 branches within ten years.

Posted by Christopher Evans

Published on: July 29, 2010

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